Introduction
Trimona yogurt is a brand of yogurt that offers a range of products made from grass-fed, organic milk. It is known for its traditional European-style yogurt, which is made using authentic Bulgarian yogurt cultures.
RILA GLOBAL CONSULTING is a next-generation consultancy using social listening to power, grow and educate brands. RILA is recognized by Fortune500 customers, international agencies, and industry experts as the leader in Social Media Research and Business Intelligence.
Objectives
The primary goal for Trimona Foods was to gain a deeper understanding of its target audience in order to refine its marketing strategies. This involved identifying customer segments, understanding their shopping journey, analyzing customer preferences, and determining the messaging that would best resonate with their audience. The objective was to leverage big data to uncover valuable insights and develop a more targeted and effective marketing approach.
Solution
Trimona Foods partnered with RILA GLOBAL CONSULTING to implement a comprehensive solution that utilized big data and social listening. The following steps were taken:
- Precise Social Listening Monitors: RILA set up social listening monitors specifically tailored to Trimona Foods' needs. These monitors collected vast amounts of social media and online data, allowing Trimona Foods to gain insights into customer preferences, sentiments, and trends related to yogurt consumption in the United States. The monitors were carefully configured to ensure compliance with relevant regulations, such as GDPR and the California Consumer Privacy Act (CCPA).
- Identification of New Customer Segments: RILA leveraged its expertise in audience identification and data analysis to identify new customer segments for Trimona Foods. We identified potential Trimona Yogurt buyers located across the United States. The process involved manually crafting target audience segments based on geographic distribution, trends, preferences, and interests.
- Tailoring Marketing Messaging and Advertising: The identified customer segments were further analyzed to determine relevant buyers' affinities. RILA provided insights into the specific interests and preferences of these customer segments, enabling Trimona Foods to better tailor their marketing messaging and advertising. This approach ensured that Trimona Foods' promotional efforts were highly targeted, resonated with the identified customer segments, and had a greater reach and impact.
Results and Benefits
- Enhanced Customer Understanding: Through the analysis of big data, Trimona Foods gained insights into customer preferences, behaviors, and trends related to yogurt consumption in different regions of the United States. This knowledge allowed Trimona Foods to make informed decisions regarding product development, marketing strategies, and customer engagement.
- New Customer Segments: The utilization of social listening and data analysis revealed new customer segments for Trimona Foods. These segments, which were previously unidentified, provided valuable opportunities for growth and expansion, increasing Trimona's market share and revenue potential.
- Targeted Marketing Approach: The insights gained from big data analysis enabled Trimona Foods to develop more personalized and relevant campaigns. This targeted approach improved the effectiveness of their marketing efforts and increased customer engagement.
- Regulatory Compliance: We made sure that all data collection and analysis processes were compliant with relevant regulations, such as GDPR and CCPA. This ensured that Trimona Foods could leverage big data and social listening without compromising customer privacy or violating legal requirements.
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