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This case study shows how a global pharmaceutical company used large-scale social listening and digital ethnography to inform segmentation, positioning, and launch strategy for a new respiratory vaccine across multiple global markets. By analyzing millions of unprompted online conversations from patients, caregivers, and healthcare professionals, the program identified distinct risk and experience-based patient segments, clarified drivers of vaccine perception and readiness, and revealed both globally consistent themes and market-specific nuances. The insights enabled authentic positioning grounded in real-world concerns, supported tailored market education strategies, and became a critical foundation for global launch planning, reducing uncertainty while improving confidence in cross-market decision-making.
January 12, 2026
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In 2021, methane-tracking satellites became the vanguard of a new era in climate accountability, transforming methane detection from a niche scientific pursuit into a global policy and communications priority. RILA Global Consulting’s analysis of media and social discourse from January to September 2021 reveals how space-based methane monitoring gained traction worldwide — driven by landmark satellite collaborations, breakthrough detection events, and the growing visibility of platforms like Kayrros Methane Watch and MethaneSAT. This surge in coverage reflects not only technological innovation but a cultural shift: measuring methane emissions is now inseparable from the pursuit of climate transparency, corporate credibility, and global environmental responsibility.
October 18, 2025
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In today’s hyperconnected world, a single service outage can ignite a digital wildfire — reshaping public perception in minutes. RILA partnered with a leading global tech company to uncover how data-driven crisis intelligence can transform moments of disruption into opportunities for trust-building. Through real-time sentiment tracking, emotional analysis, and benchmarking of communication styles, RILA revealed that empathy, speed, and transparency are the cornerstones of digital-age reputation recovery. Their insights proved that when brands acknowledge issues swiftly, communicate with human authenticity, and visualize progress transparently, they don’t just repair reputations — they reinforce resilience and redefine digital trust.
October 17, 2025
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As organizations redefine the future of work, understanding how employees feel about remote collaboration tools is becoming just as crucial as how well those tools perform. A global software company partnered with RILA to explore this intersection of technology and emotion, revealing that user satisfaction hinges less on advanced features and more on simplicity, clarity, and mental well-being. By analyzing digital sentiment across online forums, social media, and review platforms, RILA uncovered key drivers of satisfaction—ease of use and psychological balance—and exposed digital overload as a silent productivity killer. The insights now guide product design and communication strategies, helping companies build collaboration ecosystems that empower rather than exhaust hybrid workers.
October 17, 2025
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In a world saturated with online threats and misinformation, RILA partnered with a global cybersecurity foundation to uncover how emotions and communication styles shape digital safety behavior. By analyzing conversations across 15 markets, RILA’s framework revealed that empowerment, storytelling, and gamified learning dramatically outperform fear-based messaging in driving awareness and action. The findings helped transform cybersecurity education from a compliance-driven chore into a movement centered on trust, engagement, and human empowerment — proving that the most powerful defense against cyber threats begins with how we communicate.
October 17, 2025
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As competition in the streaming wars intensifies, understanding why consumers stay loyal—or switch—has become essential for media companies. In partnership with a leading global entertainment brand, RILA uncovered the behavioral and emotional drivers behind subscription choices through social listening, sentiment modeling, and competitive benchmarking. The study revealed that while content quality and originality remain the strongest retention forces, pricing pressures and perceived value shape cancellation behavior. Insights from millions of digital conversations led to a dynamic Streaming Loyalty Dashboard, enabling the client to refine pricing, strengthen engagement, and reduce churn by 14%—proving that true loyalty begins with listening to the audience.
October 17, 2025
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As innovation races ahead, Big Tech faces a mounting challenge — sustaining public trust amid rising ethical scrutiny. RILA partnered with a global technology leader to map how AI ethics, data responsibility, and sustainability drive perceptions of trust and reputation. RILA analyzed global media and stakeholder conversations to reveal that issues like AI bias, data misuse, and environmental impact dominate public concern. The findings showed that transparency, authenticity, and acknowledgment of complexity matter more to stakeholders than polished corporate narratives. By translating these insights into actionable ESG storytelling, the client repositioned itself from a “fast innovator” to a leader in responsible innovation, strengthening credibility and trust across markets.
October 17, 2025
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In an age where cyber incidents dominate headlines, RILA partnered with a leading cybersecurity provider to decode how consumers emotionally respond to data breaches and how trust can be rebuilt. Through our Crisis & Cyber Sentiment Intelligence Framework, we mapped real-time emotions — from fear to reassurance — across millions of online conversations. The analysis revealed that speed, transparency, and empathy are critical in restoring confidence, while misinformation, often born in online forums, prolongs reputational harm. By transforming raw sentiment into actionable strategy, RILA helped its client not only rebuild trust but also pioneer a data-driven blueprint for digital reputation resilience in an era of constant cyber risk.
October 17, 2025
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As artificial intelligence becomes woven into everyday life, the conversation around it reveals more than technological curiosity — it exposes the deep emotional and ethical dimensions of public trust. In this study, RILA partnered with a leading tech company to decode how consumers perceive AI across industries, exploring the balance between fascination and fear. RILA uncovered that transparency is the cornerstone of trust, while concerns over job loss and data ethics continue to drive skepticism. By translating these insights into actionable strategies, RILA helped the client reshape its communication and ESG messaging to build a more responsible, human-centered approach to AI innovation — one rooted in empathy, accountability, and sustained public confidence.
October 17, 2025
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